Frequently Asked Questions
What are the benefits of renting with AYP Rentals vs renting directly with an individual owner?
At AYP Rentals, you are working with a TEAM of professionals, who are knowledgeable, licensed and insured. If you need us, we are available to assist you to ensure your vacation is memorable. An individual owner may live in another area, state or even country, and may have other obligations or jobs that prevent them from being able to respond as quickly and as efficiently as we can at AYP Rentals. You can book with confidence that the vacation property you select is as advertised online. We strive to create memorable experiences.
Your satisfaction is our number one priority.
Why is renting a vacation rental better than staying at a hotel?
Feel at home with more space, more privacy, more independence and overall savings. Once you experience a vacation in a private vacation rental, it will be your vacation lifestyle moving forward! You can cook meals, make snacks, have your own cocktail party, all in your private vacation rental. Save money by making your own breakfast and lunch so you can explore many local restaurants for dinner. Experience the convenience and independence of vacationing with the comfort of home.
How can I always receive the best price for a vacation rental?
If you book directly with AYP Rentals either by phone or on our website, you will always pay less because you will not be required to pay a “Traveler Fee” charged by third party travel agents like Airbnb, HomeAway, VRBO, etc. All these online travel agents charge you, the traveler, a fee to book a reservation on their website. They DO NOT own the properties, nor do they manage the properties, they only advertise the listings. That’s why you may see the same properties on multiple sites. We represent the Owners of the Vacation Rental Properties so we can save you money when you book direct.
I’d love to stay in one of your properties! What do I do next?
You can book directly on the AYP Rentals website or give us a call and let us know more about what type of accommodations you are seeking. There are many options and so many things to consider when booking a vacation rental in Florida. Call 305-944-0744 for a personal booking experience.
The property I was hoping to reserve isn’t available. Can you help?
Yes! We have a wide variety of properties available in the same buildings as well as surrounding areas and would be happy to recommend other alternatives. You may also check availability and pricing in real-time on our website.
What forms of payment do you accept?
We accept Visa, MasterCard and Discover as well as wire transfers, checks and money orders. If a reservation is made less than 14 days prior to arrival a credit card must be used as a form of payment. The remaining balance must be payable with the same credit card upon check-in with matching ID. Cardholder must be present.
How do I obtain keys?
Guest services will contact you 72 hours prior to your date of arrival with Check-In instructions, which will include: parking instructions, unique digital keyless entry codes when applicable and other passcodes for your vacation home. Please print this email or flag it on your phone and keep it with you during your stay for reference.
What time is check-in?
Check-in is between 4-7 PM. Condo hotel properties count with 24-hour front desks which allow for late arrivals.
Do you allow early check-ins?
An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in may not be possible as it will not allow the housekeeper enough time to fully prepare the property for you. Contact us 24 hours before your arrival and if possible, we will gladly accommodate you with a one-hour early check-in at NO additional charge. If there are no guests departing and the vacation home is ready, you can arrive as early as 8:00 a.m. for a small fee. Ask Guest Services about the possibility of a very early check-in time.
What time is check-out?
Check-out is at 11 AM.
Do you allow late check-outs?
If the night following your reservation is available, a late check-out and/or extending your stay another night may be possible, for an additional fee. Call us with this request as soon as possible as a late check-out must be arranged and paid in advance of your departure date; otherwise, standard Check-Out Procedures and fees will apply.
How old do I need to be to reserve a vacation home?
21 years old with a credit card in your name.
Is smoking allowed in the home?
All forms of smoking are prohibited in each vacation rental home (e-cigarettes, regular cigarettes, vaping, etc). The specific community where your vacation rental resides has specific rules related to all forms of smoking. You must follow the guidelines of the community where you are staying.
Can I bring a dog along?
Only service animals are allowed. You must check with us to be sure all the requirements are met for bringing your dog, including the required fees and registration forms.
Do you have cribs?
Yes! Pack-n-Play Cribs are complimentary but must be requested in advance.
What is provided at the vacation home?
All our vacation properties are privately owned and are uniquely decorated. All homes are fully furnished and have fully stocked kitchens. We provide bed, bath and kitchen linens and beach towels. Only beach towels may be used outside the vacation rental to go to the swimming pool or beach. See the amenities page for each vacation home for specific features offered. Each reservation begins with a “Starter Kit” of basic supplies: Dishwashing soap, paper towel roll, dishwasher pods, toilet paper, one load of laundry detergent and kitchen trash bags. There are nearby supermarkets and stores for most of your needs.
Is housekeeping included during our vacation?
All our homes are serviced prior to your arrival and after your departure. Additional housekeeping services during your stay are available upon request for an additional fee. For longer vacation stays, it’s nice to have extra housekeeping to freshen up the home. Email, text or call guest services to schedule a cleaning service.
What happens if we have a problem or need maintenance service while at the vacation home?
Contact guest services and tell us what’s going on, sometimes problems can be resolved over the phone. If necessary, we will send a Team Member or the appropriate service company to the property.
What happens if there is damage to the home?
By paying the Reservation Down Payment, you agree to the Rental Agreement Terms and Conditions, and you agree to indemnify AYP Rentals and the Owner for any damages to the rental property, including damages to furnishings and household items, which are a result of your occupancy, excluding normal wear and tear. Damage will be charged to the credit card on file or, if you are covered by the Limited Accidental Damage Waiver, damage may be covered up to the policy limits as long as you report the damage PRIOR to your departure.
What Is the Cancellation Policy?
Enjoy freedom and flexibility when booking with AYP Rentals! Enjoy our flexible cancellation policy – BOOK WITH CONFIDENCE!
We are going the extra mile to make sure that you have the flexibility to cancel during these times of travel uncertainty. We understand unforeseen changes can disrupt your travel plans and want to make sure you have peace of mind. Feel Free to change plans as needed and feel confident knowing that we are looking out for your health and safety.
Book Risk-Free and cancel up to 14 days before the start of your stay to receive a full refund. Cancel at least 7 days before the start of your stay to receive a 50% refund.